What is 1KTGOLD® ?
1ktGOLD® is an alloy composed of fine gold, fine silver and other metals. To give the jewelry a bright, durable and attractive tone, the 1KTGOLD® metal is covered with a layer of 18K gold for the 1KTGOLD® yellow and pink finish, as well as a rhodium plating for the white 1KTGOLD® finish.
The 1KTGOLD® alloy complies with the REACH standard, is 100% hypoallergenic and manufactured according to the same high quality hand-crafted standards as the rest of the noble metals.
Is it nickel free?
1ktGOLD® alloy is 100% hypoallergenic, nickel free and complies with the Reach normative.
Does the metal hold its color?
Yes. However, depending on the use of the piece, as well as various other factors such as skin Ph, it may slightly lose its color. In this case, check your warranty and consult your nearest VIVALAGIOIA® authorized distributor.
Contact & After-Sales Service
I have a problem with my VIVALAGIOIA® jewel (broken cord, a lost stone etc.) What should I do?
To fix the problem as soon as possible, please visit one of the authorized retailers of VIVALAGIOIA® with your warranty. Our trusted jewelers will then be able to conduct a thorough examination of your jewelry and provide the appropriate service.
How do I contact the customer service?
Our Customer Service is available to answer your questions at the following email address: firstname.lastname@example.org
You can also write to us using the “Contact us” button found at the bottom of each page on the VIVALAGIOIA® website.
Identifying a VIVALAGIOIA jewel
VIVALAGIOIA® jewelery has a VLG 1KTGOLD® hallmark engraved to identify its origin, as well as guarantee the quality of the 1KTGOLD® metal. You can always locate the VLG 1KTGOLD® quality mark on our jewelry, except for the small pieces.
In addition, the purchase of your jewel in one of our authorized distributors guarantees the authenticity of a VIVALAGIOIA® jewel. When you buy one of our jewels, you receive the guarantee that you must keep carefully.
Is there a guarantee for the VIVA LA GIOIA jewels?
The VIVALAGIOIA® jewels comply with all current and legal guarantees.
Each piece has a warranty valid for 2 years from the date of purchase.* These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewelry, in case of loss, theft as well as any damage resulting from repairs or manipulation not carried out by an authorized VIVALAGIOIA® distributor.
The VIVALAGIOIA® guarantee certifies that the jewels are made with patented 1ktGOLD® alloy and are set with natural diamonds and gemstones, as well as giving useful advice on how to best take care of your jewelry.
*the period of validity of the guarantee may vary according to the law in force in the country of purchase
Are VIVALAGIOIA’s gemstones natural?
Yes, as we appreciate the value of all that is genuine and real, we set all of our tennis bracelets solely with natural diamonds and gemstones as specified in the Natural Diamonds and Gemstones stamp.
About the gemstones of the collection
VIVALAGIOIA® offers a great variety of natural gemstones like diamonds, sapphires, topazes, spinels, etc., giving an extraordinary brilliance, intense color and genuine beauty. The uniqueness of each stone and the perfection of its round shape make every jewel your own little treasure.
VIVALAGIOIA® guarantees that the mined diamonds used are conflict free and respect the values and human rights specified by the worldwide pact supported by the United Nations, resolutions nº 1173, 1176, 1306 and 1342.
My Vivalagioia® Services
Do tennis bracelets fit different sizes?
Yes, each tennis bracelet can fit different sizes thanks to its practical and adjustable chain, adapting itself to any length between 15cm and 19,5cm (CAPRI) and 16cm and 20,5cm (PORTOFINO).
How to clean my VIVALAGIOIA® jewel?
When dealing with gemstones, the general rule is to avoid direct contact with external agents, such as fragrances, creams and chemical products, that may cause irreversible damage. We advise you to clean your jewel by using soap and a soft toothbrush under warm water (only applicable to stones and metallic areas) or clean with wet chamois leather.
How to store my VIVALAGIOIA® jewel?
In order to preserve your jewels, place them separately in individual soft and clean sachets or cases to avoid scratches.
Can I swim in the sea or shower wearing my jewel?
Our tennis bracelets are dipped in an electrolytic bath to provide the best possible shine and protection, preventing it from wear and tear.
However, we advise you to take care of your jewel by avoiding sudden and prolonged high temperature exposure.